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Operational Changes

COVID-19 Update

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Beginning, Monday, November 16, our lobbies will be available by appointment only for non-cash transactions. Please use our drive thrus, ATMs or night drop to perform all cash transactions.

Dear Valued Member:

With the recent rise in COVID-19 cases in Michigan and with the health and safety of our members and team members in mind, LOC has decided to close our lobbies to walk-in traffic and move to seeing members by appointment only for non-cash transactions. Cash transactions can be performed using our drive thru, ATMs or night drops.

This operational model was one that we used early in the pandemic and is one that served both the credit union and its members extremely well while reducing the risk of exposure for everyone.

When making an appointment, we appreciate your cooperation with the following:

  • Do not make an appointment if you have

    • Any COVID-19 related symptoms

    • Had any close contact in the last 14 days with someone with a COVID-19 diagnosis

    • Had close contact in the last 14 days with an individual exhibiting any symptoms of COVID-19

  • Wait inside your vehicle until your scheduled appointment time

  • Wear a mask that covers both your nose and mouth while inside our offices. If you need a mask, simply ask and we will provide one to you

  • Make use of hand sanitizer located throughout our offices

  • Limit the number of people in your party to only those who are needed to complete your financial business

Here's what we are doing to protect you and our team members:

  • Performing daily wellness checks of our team members prior to their arrival

  • Wearing Masks

  • Ongoing deeper cleaning of our offices

  • Adding protective shields where appropriate

  • Applying an EPA registered water-based, antimicrobial technology to our ATMs and drive thrus on a quarterly basis

 

Farmington

Howell

Hartland

Lobby

By Appointment

Monday-Thursday
9 a.m. to 5 p.m.

Friday
9 a.m. to 6 p.m.

Saturday
9 a.m. to noon

By Appointment

Monday-Thursday
9 a.m. to 5 p.m.

Friday
9 a.m. to 6 p.m.

Saturday
9 a.m. to noon

By Appointment

Monday-Thursday
9 a.m. to 5 p.m.

Friday
9 a.m. to 6 p.m.

Saturday
9 a.m. to noon

Drive-Thru

Monday-Thursday
9 a.m. to 5 p.m.

Friday 9 a.m. to 6 p.m.

Saturday 9 a.m. to noon

Monday-Thursday
9 a.m. to 5 p.m.

Friday 9 a.m. to 6 p.m.

Saturday 9 a.m. to noon

N/A

 

Thank you for the continued confidence and trust you place in the LOC Credit Union Team.

I also want to thank our dedicated Board of Directors for their support, and certainly our exceptional employees who have demonstrated poise and professionalism during this a very difficult 2020.

Stay well and healthy.

Best regards,

Stephen P. Grech
President/CEO

Financial Hardships

LOC stands ready to help our members navigate the financial hardships they may be experiencing related to this pandemic. The Credit Union’s Leadership has provided our team with tools and options that can help reduce your financial anxiety as it relates to your LOC loans and the need for extra cash. We know each person’s situation is going to be different, and we want to come up with a winning solution to your unique set of circumstances.

Stay Informed

Visit the Centers for Disease Control and Prevention for the most update to date details.

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Call/Text Us: 800.837.4562

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