Know Where Your Money is Going
Looking for a better way to know where your money is going? In just three simple steps, you can receive real-time alerts via text or e-mail whenever a purchase is made with your Visa debit or credit card that meets the criteria chosen during enrollment. Purchase alerts are a great way to monitor your cards for fraud.
Check to see if your card(s) is/are eligible for Visa Purchase Alerts.
Register your mobile device and email to receive Visa Purchase Alerts.
Choose the notification triggers that match your needs, such as transactions exceeding a certain amount, purchases made on the internet or over the phone as well as international purchases.
Visa Purchase Alerts can help keep your account secure, allow you to easily track spending and allow you to receive the alerts when and how you want them.
Questions? Contact VisaPurchaseAlertsHelp@Visa.com
How many Visa cards can I add to my account?
Ten cards is the limit per account.
How does Visa Purchase Alerts protect my card information?
Visa has a wealth of experience in handling sensitive information. Visa uses advanced security technologies to protect the information you store in the Visa Purchase Alerts service, including industry standard encryption and multi-layer authentication.
Why does Visa Purchase Alerts require a billing address when I add my Visa card?
When adding a Visa card to Visa Purchase Alerts, it is a requirement to enter the billing address assigned to each card for authentication purposes. This will allow Visa Purchase Alerts to determine if each Visa card is valid and assist in authenticating the cardholder.
Is there a fee for using Visa Purchase Alerts?
Visa is offering Visa Purchase Alerts to consumers for free. However, some cell phone carriers may charge fees to send or receive a text message. Message and data rates may apply, please check your mobile plan or contact your mobile carrier for further information.
How do I associate an e-mail to my Visa Purchase Alerts account?
Visa Purchase Alerts will send a one-time-passcode to your e-mail address. Please enter that one-time-passcode into the Visa Purchase Alerts website when prompted and your e-mail will be associated to your Visa Purchase Alerts account.
Why did I not receive a Visa Purchase Alert when I expected one?
Cardholders will receive Visa Purchase Alerts only when a transaction meets the triggers settings.
If a transaction meets the trigger settings, but a Visa Purchase Alert is not received, it is possible that the particular transaction was not processed by Visa’s payment network, VisaNet. If it’s processed by another payment network, Visa will not be able to send Visa Purchase Alerts to cardholders.
Only one Visa Purchase Alert will be generated and sent to you for each transaction, regardless of whether the transaction qualified for multiple alerts. International purchases for amounts less than $1 will not trigger an alert. Purchases made on the internet or over the phone for amounts less than $1 will not trigger an alert.
International purchases for amounts greater than or equal to $1 will trigger an alert. Purchases made on the internet or over the phone for amounts greater than or equal to $1 will trigger an alert.
How do I stop receiving Visa Purchase Alerts via SMS text message?
To stop receiving Visa Purchase Alerts SMS text messages alerts, please reply with a “STOP” message to any Visa Purchase Alert received and you will stop receiving Visa Purchase Alerts for all cards associated with your account.
You may also change the notification settings in the “Settings” section of the Visa Purchase Alerts website. This option allows you to configure mobile text message settings specific to each card enrolled.