Keeping You & Your Accounts Safe
LOC takes proactive steps to protect your accounts and personal information. This includes monitoring debit and credit card activity for unusual behavior, and security protocols for online and mobile banking access.
Recently we’ve been working to add default security alerts for online banking users. These default security alerts will include sending confirmation to the email address we have on file for you when you change your address, phone and/or email in online banking. We’ve are also working to implement the same notification when you change your password or are locked-out of your online account. These alerts are standard and cannot be deleted. If you previously established these alerts, you will continue to receive them at the contact detail provided.
As a reminder, if you receive a suspicious email that says it's from LOC Federal Credit Union, do not respond, open any attachments or click on any links. This is more likely than not an unauthorized attempt to gain access to your personal information for purposes of fraud or infect your computer with a virus or malware.
While we work hard to protect your accounts and personal information, below are some steps you can take on your end to prevent fraud and identity theft.
Balance Alerts
What They Do
Sends your balance via text or email each day, or when your balance falls below the minimum balance threshold you have set.
How They Help
Monitoring your balance regularly will help you determine if there is an irregularity with your account, which may indicate potential fraud.
Visa Purchase Alerts
What They Do
Receive real-time alerts via text or e-mail whenever a purchase is made with your Visa debit or credit card that meets the criteria chosen during enrollment.
How They Help
Purchase alerts are a great way to monitor your cards for fraud and respond in a timely manner when you believe fraud exists.
Debit Card Controls
What They Do
Use this feature, available in our mobile app, to alert us of upcoming travel and to deactivate a card that is lost or stolen. Should you find your card, you can also reactivate it using this card control.
How They Help
Minimizes potential disruption to card usage when traveling. Prevents unauthorized transactions when your card is lost or stolen.
Visa Check Out
What It Does
Makes your online shopping safe, secure, simple and fast. When you enroll your cards, your information is stored in a single, secure website versus storing card details on multiple websites you frequent.
How It Helps
Storing your card details on a single, secure site can help reduce fraud because it minimizes exposure to your card details on the internet.
Identity Theft Protection
What It Does
For a low monthly fee of $3, ID Protect provides monthly alerts on your credit activity, allows you to review a credit report every 90 days, gives you a blended credit score, and monitors over 1,000 databases including credit, Social Security, public records, telephone and many more to produce a risk score. In the event you become a victim, you are provided Identity Theft Resolution Services for all of your accounts, not just LOC.
How It Helps
Proactively prevents or reduces the damaging effects of identity theft.
