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Your old debit card has been deactivated and will longer work!

If you have not activated your new EMV debit card, you will need to call us to do so. For security reasons, you will not be able to activate your card using the instructions included with the card mailing. 

The move to EMV cards is not a regulatory requirement, and many retailers and service providers are still unable to process transactions using the chip, requiring you to swipe the card as you have done in the past. When a payment is made in person using the EMV chip technology, a unique one-time code is generated between the payment terminal and the card that is needed for the transaction to be approved.

What is an EMV chip-enabled card?

Your card contains an embedded EMV microchip. This chip holds information that is encrypted, making it extremely difficult for the card to be copied or counterfeited. Rather than swiping your card, you will insert your chip card into an EMV-compatible terminal to complete a transaction. In addition to the embedded microchip, your card still has a magnetic stripe on the back. This ensures you will still be able to make purchases by swiping your card at merchants who have not yet switched to chip-enabled terminals.

Why are we moving to this type of card?

EMV chip-enabled cards have been the standard in Europe and many other countries around the world and are becoming a new standard in the United States. The chip technology provides enhanced fraud protection, as the card is now nearly impossible to duplicate. It also offers global acceptance, making it easier on those who frequently travel internationally to continue using their regular cards for payments.

Does this change the process of using my card?

Yes. Instead of swiping your card or handing it to a merchant, when making a transaction at a new EMV-compatible terminal, you’ll need to insert the card in the terminal and leave it there until the transaction is complete. If you remove the card too soon, the transaction will end and your purchase will not be processed. Here’s how it works:

  • Insert the chip portion of the card into the terminal with the chip facing up.
  • Follow the prompts on the terminal screen.
  • The terminal will display the purchase amount.
  • When your transaction is complete, you will be prompted to remove your card.
  • REMEMBER TO TAKE YOUR CARD

Where can I use a chip-enabled card?

You can use your chip-enabled card anywhere you would use your existing card. However, now there are two ways to use it—swiping as usual, or inserting into one of the new EMV readers.

Can I still use my chip-enabled card if the merchant’s terminal is not enabled?

Yes. If a merchant is not yet chip-enabled, simply continue to swipe your card. Then enter your PIN. Or select CREDIT and sign for your purchase (if necessary).

Will my PIN number change?

No. Your PIN number stays the same.

Will the process of paying with a chip-enabled card at a restaurant or bar change?

Yes. If the restaurant or bar accepts EMV-chip cards, they will bring a portable card reader to the table to allow you to complete the payment process outlined on the previous page. This helps to protect card information from being stolen, as your card no longer leaves your sight as it did before. Remember, if a chip terminal is not available, you will still be able to make purchases by swiping your card and signing the receipt.

Can I use my chip-enabled debit card at the ATM?

Yes. You can still use your card to get cash, check your balance and more. Simply insert the chip end of  your card with the chip facing up. Your card will remain in the ATM until your transaction is complete.

How does chip technology protect my information?

Every time you use your card at a chip-enabled terminal, the embedded chip generates a unique transaction code. This prevents stolen data from being fraudulently used.

Are chip cards new?

Although chip cards are relatively new in the U.S., they have been used in other countries for many years. In some countries, particularly in Europe, chip cards are the standard.

What should I do with my existing card?

Once you have activated your card, please destroy your existing card.

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