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eDocuments

Why should I sign up or eStatements?
eStatements are both safe and convenient because they are only accessible during a secure online banking session. They not only help reduce the clutter and hassle of paper statements, but also reduce the risk that your statement is lost or stolen in the mail. Up to three years or statements are available to you online. Your library of statements begins building after you enroll.   

How do I enroll?
You sign up for eStatements once you have enrolled in online banking.  Simply click on the eStatements tab, verify or provide your email address, and accept the eStatement agreement. 

Can I enroll my child’s account in eStatements?
You sign up for eStatements for your child’s account once you have enrolled the account in online banking.  Simply click on the eStatements tab, verify or provide your email address, and accept the eStatement agreement. 

Can I receive both a paper statement and electronic statement?
You must select a single delivery method to receive your statements and other documents.

Why can’t I see my eStatements?
If you are not seeing your eStatements, please make sure your pop-up blocker on your web browser is turned off.

I have electronic statements but want to switch back to paper.  How do I make this change?
A $2 monthly paper statement fee applies to online banking users. If you use online bill pay, a $4.95 monthly fee applies for that service as well when you receive a paper statement

Are electronic statements available in mobile banking?
At this time electronic statement statements and documents are only available online banking.

I want to receive my statement electronically, but other notices and documents by paper in the mail.  Can I do this?
You must select a single delivery method for all document types, including statements, notices and tax forms.

How will I know why I have a statement, notice or document for review?
We will send you an email letting you know you have a document for review.  Simply login to your account and click on the eStatements tab.

Will I still receive the inserts that are mailed with my paper statement?
Yes. All inserts (policy changes, privacy information, member news and marketing information, etc.) are available as a .pdf in the eStatements module of online banking.

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